Last updated 9 September 2026
This policy covers Premium and Coaching subscription purchases on Soloffort, billed through Stripe.
Premium and Coaching are both billed on a recurring basis. We don't offer refunds for subscription periods already paid for, including partial or unused time — for Coaching, this includes any week where your check-in wasn't reviewed in time. Instead, you can cancel at any time to stop future billing — your access simply continues until the end of the period you've already paid for, then won't renew.
Tap the "Premium" or "Coaching" pill in the app (whichever applies to you) and choose to manage your subscription — this opens the Stripe Customer Portal, where you can cancel, update your payment method, or view invoices.
We'll consider a refund outside the above where required by law (for example, under the Consumer Rights Act 2015 if the Service is faulty or not as described), or at our discretion in exceptional circumstances such as a duplicate or clearly erroneous charge. Contact us and we'll take a look.
For billing questions or to request a refund under one of the exceptions above, contact [email protected].